Lightning Rod

by | Oct 30, 2014

We once consulted with a company that had developed a new software application for revenue-cycle management. Their initial target market was large hospitals and medical centers. Justifiably jazzed, the company got its sales team revved up. It hired a telemarketing...
The Science of Best Practices

The Science of Best Practices

by | Oct 27, 2014

Though we’ve written about best practices before, we still hear references to them and read articles about them with disarming frequency. That frequency is disarming because it reflects stasis — a kind of settling for inactivity or unimaginativeness, rather than...
Prophets and Loss

Prophets and Loss

by | Oct 6, 2014

What’s the most valuable attribute of successful people? We can find lots of answers to the question from lots of sources: Courage. Vision. Imagination. Persistence. Willingness to fail. Iconoclasm. Lunacy. Every one of those attributes is a factor in the...
Strategy vs. Tactics

Strategy vs. Tactics

by | Oct 1, 2014

A statement finding its way more frequently and annoyingly into the vernacular of business and politics is this: Hope is not a strategy. Yeah. The statement is true. But enough already. Its corollary statement is this: A tactic is not a strategy. Yeah. That’s...

Are You Talkin’ to Me?

by | Aug 16, 2014

Contributing editor, John Brandon, recently published a piece in Inc. called, “8 Expressions Really Good Communicators Always Use”. If nothing else, it proves the old adage that one man’s compliment is another man’s insult. You can read the...

Tell the Truth

by | Aug 15, 2014

“All you have to do is write one true sentence. Write the truest sentence that you know.” (Ernest Hemingway, A Moveable Feast) When I first began presenting my book, Martin the Marlin, to large groups of children, I’d find myself getting anxious. Oddly enough, I...