Have you ever participated in a conversation with a rambler? You know the lady – Becky Babbles – who can go from one topic to another without allowing others in the circle to speak. At times she poses valid theories and ideas. Sometimes she spews pure nonsense.
Experiencing the Customer-Experience ExperienceIn January, a gentleman who’s one of my LinkedIn connections and whose thinking I admire greatly, published an article that gave me pause. It was called, “4 Customer Experience Trends and Predictions for 2018”. I wanted to take it at face value and...
TOM of ToM
Theory of Mind (ToM) is an ability that humans develop in their early lives that allows them to understand others and to fully function in our social society. Several cognitive skills are required to be able to be so fully functional.