Intellectual Extinction

Intellectual Extinction

More than 30 years ago, when I was but a newbie in what turned out to be my last corporate gig (thank God), I worked for one particularly inept Vice President in the proverbial Home Office. One of the VP’s responsibilities was for the national sales...
Sssshhhh

Sssshhhh

Have you ever participated in a conversation with a rambler? You know the lady – Becky Babbles – who can go from one topic to another without allowing others in the circle to speak. At times she poses valid theories and ideas. Sometimes she spews pure nonsense.

Experiencing the Customer-Experience Experience

Experiencing the Customer-Experience Experience

In January, a gentleman who’s one of my LinkedIn connections and whose thinking I admire greatly, published an article that gave me pause. It was called, “4 Customer Experience Trends and Predictions for 2018“. I wanted to take it at face value and...
TOM of ToM

TOM of ToM

Theory of Mind (ToM) is an ability that humans develop in their early lives that allows them to understand others and to fully function in our social society. Several cognitive skills are required to be able to be so fully functional.

Ageism is Getting Old

Ageism is Getting Old

Enough already with ageism. I may be insensitive. But I’m not young. And ageism is just another card played from the ever-growing deck of victimhood. It’s another special interest. It’s childish and irresponsible because this is its underlying...