The Process

The Process

In a blog post I published a few weeks ago, I wrote this: Once the organization — any organization — is large enough, no one needs to care about anything. Executive functions (making policy) are separated from work (conducting the activities that generate the...
My Interview With a Digital Transformation Expert

My Interview With a Digital Transformation Expert

Given the esteemed stature and hallowed reputation of this publication (to say nothing of its author), I was granted an exclusive interview with Albert Murfwhiffle, chief technology officer (CTO) at OmniTotal Megasystems. Al (that’s Al, short for Albert, not AI,...
The Big Wheel

The Big Wheel

A few months ago, my colleague and LinkedIn connection, Nick Sternberg, posted this: Genuinely afraid for the masses of workers who won’t be able to find work in the next few years due to contracting economic conditions and more efficient and automated...
Intellectual Extinction

Intellectual Extinction

More than 30 years ago, when I was but a newbie in what turned out to be my last corporate gig (thank God), I worked for one particularly inept Vice President in the proverbial Home Office. One of the VP’s responsibilities was for the national sales...
Experiencing the Customer-Experience Experience

Experiencing the Customer-Experience Experience

In January, a gentleman who’s one of my LinkedIn connections and whose thinking I admire greatly, published an article that gave me pause. It was called, “4 Customer Experience Trends and Predictions for 2018“. I wanted to take it at face value and...