by Mark O'Brien | Apr 20, 2015
Anybody who notices unpleasant facts in the have-a-nice-day world we live in is going to be designated a curmudgeon. (Paul Fussell, 1924-2012) I live in fear of becoming a curmudgeon. I think it’s because I prefer facts to fabrications. In that regard, I...
by Mark O'Brien | Apr 15, 2015
Don’t look now, kids, but we have two more abbreviations to worry about: PII (personally identifiable information) and GRC (governance, risk management, and compliance). I don’t mean to suggest we should be worried about what they denote. Rather, I mean...
by Mark O'Brien | Apr 10, 2015
The only thing more amazing than the things for which we fall is the length of time for which we continue to fall for them. Given the popularity of inbound marketing and marketing automation, I’d have imaged them to be relatively new phenomena. I’d have...
by Mark O'Brien | Apr 8, 2015
More than 13 years ago, I wrote this piece for Tech Decisions magazine (now Property Casualty 360). I found it while searching the Web for something else entirely, was surprised to find it still out there, to find it still relevant, and to find its relevance still...
by Mark O'Brien | Mar 30, 2015
Here it comes, kids. I’d just about gotten my stomach settled after the nausea-inducing wave of inbound marketing, marketing automation, and ad tech … then the next wave hit. That wave, of course, is experience marketing. That’s right. Since feeling...
by Mark O'Brien | Mar 10, 2015
Two things have me thinking about interpretation. The first is the set of responses I continue to get to Martin the Marlin, about which I wrote here. The second is the experience we recently had selecting an image for an email marketing piece. Let’s start with...
