Fries With That Shake?

Fries With That Shake?

Brands, like websites, are most effective when they’re not allowed to be static. Brands — and their graphic marks, in particular — shouldn’t be as dynamic as websites, of course; that is, unlike the constantly evolving content of websites, graphic marks...
Whither the CMO?

Whither the CMO?

On LinkedIn alone there are so many apparent obituaries being written for the CMO, I pulled my black suit out of mothballs for the funeral. But when it occurred to me that none of the pieces I’d been reading had given a cause of death, I decided to do a little...
Face the Pain

Face the Pain

We must all suffer one of two things: the pain of discipline or the pain of regret or disappointment. (Jim Rohn) In 2013, I had four surgeries, none serious, all requiring sedentary recovery time. The results of the subsequent inactivity were weight gain and a loss of...
Send it Back

Send it Back

I frequently receive unsolicited spam. But I repeat myself. Among the most frequent spammers is something calling itself the Reverse Logistics Association (RLA). Until I went on its website to find out what it was and what it did, my only recourse was to guess at what...
As If

As If

Empiricism is a dying art. We’ve lost faith in our senses, in the evidence — any evidence — before us. We’ve lost the conviction that what looks like a duck, walks like a duck, and quacks like a duck must be a duck. We’ve jettisoned the...
What Price Respect?

What Price Respect?

As he got older, Grandpa O’Brien was increasingly bemused by things he couldn’t understand. Whether those things were familial, commercial, cultural, or political, they’d elicit the same reaction: a wry smile, a shake of the head both mystified and...