Higher and Hierarchy

Higher and Hierarchy

by | Jan 26, 2015

Here are five perennially perplexing questions, as intriguing as they are troubling and, as yet, unanswered: Why do so many organizations create the position, VP of Sales and Marketing? Why is the VP of Sales and Marketing typically a sales person? Is the chief...
But That’s the Way We’ve Always Done It

But That’s the Way We’ve Always Done It

by | Jan 20, 2015

SASS (self-absorbed self-satisfaction), is a philosophy, not to be confused with its homonymic variant: SaaS (software as a service). SASS is the twin sibling of stubbornness and the bane of creative productivity. It can be stated in one simple sentence: “We do...
But We Had a Plan!

But We Had a Plan!

by | Jan 15, 2015

When my younger son, Quinn, played basketball at Salve Regina University, I noticed something: When things went badly during a game, the coach would call a time-out and summon the team to the sideline. As the players assembled, he’d pull an index card out of the...
He Blinded Me With Science

He Blinded Me With Science

by | Jan 13, 2015

Good news, kids: We’re no longer complex creatures. We’re neither cryptic nor complicated. Anfractuous behavioral lines are now — if not perfectly straight — at least malleable. Outcomes are predictable. That’s right. We have experience maps. An...
Make the Logo Bigger

Make the Logo Bigger

by | Jan 9, 2015

If you do a Google search for dreaded words in business, you’ll get millions of hits. That’s a lot of dread. And it’s a reminder that dread is contextual. Edward G. Brown thinks the most dreaded words in business are Got a minute? Shell Haffner...
Blow It Up

Blow It Up

by | Dec 4, 2014

When I launched O’Brien Communications Group (OCG) almost 11 years ago, I wondered: “When and how will I blow this thing up?” I had no intentions of destroying my fledgling business. Rather, I was determined to obviate the stultifying effects of...