The Devilish Details of Inbound Marketing

The Devilish Details of Inbound Marketing

There are many reasons to be skeptical of the claims made by inbound marketing (or marketing automation — the terms are virtually synonymous). Here’s one. Here’s another. And here’s a third: Inbound marketing seems to be adopted by B2B companies that...
Do the Lighten Up*

Do the Lighten Up*

In 2004, the priest who presided over the high-school graduation of my son, Quinn, said this, acknowledging the myriad difficulties of the age in which the accidents of our births find us in existence: “We are blessed with challenges.” My first reaction...
The Business Lessons of Literature

The Business Lessons of Literature

For man, unlike any other thing organic or inorganic in the universe, grows beyond his work, walks up the stairs of his concepts, emerges ahead of his accomplishments. (John Steinbeck, The Grapes of Wrath) Like so many other inexplicable occurrences in my life, I...
Exchanging Ideas on Brand

Exchanging Ideas on Brand

I recently engaged in a discussion about branding on LinkedIn with a gentleman, Joseph Benson, who proved to be as patient as he is knowledgeable. I offer our exchange here, edited only for brevity and clarity, with Joseph’s permission. Joseph is indicated by...
Follow the Money

Follow the Money

It was a dark and stormy night. I was sitting in my office at the corner of Bleak and Bleaker when the phone rang. I’m no clairvoyant. But I knew something was wrong before I even answered. Maybe it was my female intuition. “O’Brien?” “Yeah.” “It’s Millwood...