by Mark O'Brien | Apr 30, 2018
More than 30 years ago, when I was but a newbie in what turned out to be my last corporate gig (thank God), I worked for one particularly inept Vice President in the proverbial Home Office. One of the VP’s responsibilities was for the national sales...
by Mark O'Brien | Apr 23, 2018
In January, a gentleman who’s one of my LinkedIn connections and whose thinking I admire greatly, published an article that gave me pause. It was called, “4 Customer Experience Trends and Predictions for 2018”. I wanted to take it at face value and...
by Mark O'Brien | Apr 16, 2018
Enough already with ageism. I may be insensitive. But I’m not young. And ageism is just another card played from the ever-growing deck of victimhood. It’s another special interest. It’s childish and irresponsible because this is its underlying...
by Mark O'Brien | Apr 11, 2018
This past weekend, my wife and I had the opportunity to flee the confines of Connecticut for the pampering peace of the Woodstock Inn & Resort in Woodstock, Vermont. As we drove north on I-91 Friday afternoon, we encountered flourishing fusillades of flying...
by Mark O'Brien | Apr 9, 2018
I was recently involved in a LinkedIn thread in which digital transformation was being discussed. Since I don’t understand what digital transformation means — and since I didn’t get the sense from any of the other comments in the thread that any of the...
