by JoAnna Bennett | Apr 26, 2018
Have you ever participated in a conversation with a rambler? You know the lady – Becky Babbles – who can go from one topic to another without allowing others in the circle to speak. At times she poses valid theories and ideas. Sometimes she spews pure nonsense.
by Mark O'Brien | Apr 23, 2018
In January, a gentleman who’s one of my LinkedIn connections and whose thinking I admire greatly, published an article that gave me pause. It was called, “4 Customer Experience Trends and Predictions for 2018”. I wanted to take it at face value and...
by JoAnna Bennett | Apr 19, 2018
Theory of Mind (ToM) is an ability that humans develop in their early lives that allows them to understand others and to fully function in our social society. Several cognitive skills are required to be able to be so fully functional.
by Mark O'Brien | Apr 16, 2018
Enough already with ageism. I may be insensitive. But I’m not young. And ageism is just another card played from the ever-growing deck of victimhood. It’s another special interest. It’s childish and irresponsible because this is its underlying...
by JoAnna Bennett | Apr 12, 2018
I am sure you can understand the feeling — the first time you were given a key to close the building, dropping off a large cash deposit, logging into the back end of your website, or being left alone with your baby for the first time.
by Mark O'Brien | Apr 11, 2018
This past weekend, my wife and I had the opportunity to flee the confines of Connecticut for the pampering peace of the Woodstock Inn & Resort in Woodstock, Vermont. As we drove north on I-91 Friday afternoon, we encountered flourishing fusillades of flying...