All Things to All People

All Things to All People

One of our former clients was a software-development shop. It created core-processing systems for insurance companies. Its stock answer to the question, “Can you do that?” was: “Yes,” followed quickly by the first of a series of invoices for...
Happy Trails

Happy Trails

A long time ago in a land far away, a man — we’ll call him Nimrod — founded a company. He knew everything about founding a company. But he knew nothing about promoting one. He knew nothing about assimilating people and letting them embody a brand in their own...
Us and Them

Us and Them

There’s a difference between melting and dissolution, as witnessed in the contrast between America’s former glory as the world’s Melting Pot — and today’s inglorious reality of cultural conflict, class friction, and political palaver about...
Instant Karma

Instant Karma

In the past, we’d have said the younger of my two younger brothers, Ben (to protect his privacy, this is not his real name), is mentally retarded. In these enlightened times, we’re more likely to say he’s intellectually disadvantaged, synaptically challenged, or...
The Case of the Frozen Feet: Part One

The Case of the Frozen Feet: Part One

Regular readers might remember the first case I reported in these pages. Hardcore masochists might even recall the second one. If not, don’t let it get to you. I beat the pavement as a private brand detective. The lion’s share of my cases have to do with...
Rhetoric vs. Results

Rhetoric vs. Results

According to a study recently concluded by The Chautauqua Center for Forensic Linguistics, two sentences occur together more frequently than any others in business contexts. The first is a simple declaratory: We need a plan. The second is a perplexed...